Cancellation Policy

BOOK RISK-FREE

Risk-free booking terms in light of COVID-19

Full flexibility

We have learned that these days, everything can change in a heartbeat. Of course, when conditions are as they are, planning your next holiday adventure can be difficult.

We want to help. With our revised flexible booking terms, you can plan your next holiday with Icelandic Mountain Guides and Arcanum, risk-free.

We are here and happy to help

Our office is open and we are happy to help with the planning of your next adventure. If we need to cancel or change a departure due to the circumstances, you will be contacted immediately and we will find a solution that best suits you. Free date changes, credit or a full refund, it is completely up to you.

Need to change your plans? We understand

Things happen and conditions change, especially now as the situation is fluid and the news and advice changes constantly. We understand and if you need to change your plans, we got you covered.

Daytour bookings can be changed free of charge or canceled for a full refund up to 24 hours before departure. No confirmation or booking fees.

The following terms of payment & booking conditions are valid for ARCANUM GLACIER TOURS (AGT) and ICELANDIC MOUNTAIN GUIDES (IMG).

Flexible Cancellation Terms in light of COVID-19

The following policy applies to departures from October 1st 2020 until February 28th 2022:

- For all scheduled day tours. No cancellation fee until 24 hours before departure.

- For all new bookings for scheduled multi-day tours in Iceland. No cancellation fee until 6 weeks prior to departure. If tour is cancelled 4-6 weeks before departure 50% of the tour price is refunded. If tour is cancelled 16-29 days prior to departure 25% of the tour price is refunded. If the tour is cancelled with less than 16 days prior to departure 0% of the tour price is refunded.

- For all private day tours or tailor-made day tours in Iceland. No cancellation fee is collected if cancelled formally 8 days or earlier before departure.

Additional extras might be subject to change fee.

In the meantime, we will continue to monitor any developments and follow the guidance and instructions of the Icelandic Directorate of Health.

Information on the virus in Iceland

Information on the Corona Virus COVID-19 from the Directorate of Health Iceland

Information on the Corona Virus COVID-19 from the Ministry of Health Iceland

Terms of Payment & Booking Conditions

From October 1st 2021

From October 1st 2020 to September 30th 2021, flexible cancellation terms in light of COVID-19 apply. See above.

The following terms of payment & booking conditions are valid for ARCANUM GLACIER TOURS (AGT) and ICELANDIC MOUNTAIN GUIDES (IMG).

Day Tours:

All rates quoted are based on current purchasing price in Iceland. Prices are in Icelandic Kronur as shown on our website. Prices are guaranteed after full payment has been made.

Cancellation:

All cancellations must be made by letter, fax or e-mail. In conformity with business practices within the Icelandic travel industry, the Travel Agent is obliged to charge cancellation fees to passenger(s) as follows:

CANCELLATION CHARGES:

DAY TOURS IN ICELAND

Cancellation received more than 24 hours prior to departure are fully refunded.
Cancellation received less than 24 hours prior to departure will be charged full price

TAILOR MADE & PRIVATE TOURS:

Confirmation of 50% must be paid at booking and full payment must have arrived 9 weeks prior to departure.

CHANGE FEES:

Last minute change fee: If a confirmed service is changed less than two weeks prior to arrival of the client, change fee might be charged.
Last minute booking fee: A last minute booking fee might apply to all bookings requested within two weeks of client’s arrival. This fee will apply to bookings for self-drive packages and countryside accommodation. This however does not guarantee confirmation and will therefore only be charged for confirmed bookings.

INSURANCE:

We advise all our clients to have insurance.

VALIDITY OF PRICES:

All rates quoted or shown in our tariffs are based on current purchasing prices in Iceland. IMG / AGT reserve the right to change prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or due to any other cost increases that are outside our control.

Any eventual changes in rates will not be made with less than 8 weeks’ notice prior to arrival.

After the invoice has been issued the price is guaranteed against any surcharge, unless the increase is due to government laws or currency changes. IMG / AGT will absorb an amount equivalent to 5% of the package price. Amounts that exceed the 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%.

OTHER:

All complaints must reach IMG / AGT within 5 days from departure from Iceland. Otherwise possible compensation is not valid.

IMG / AGT reserve the right to alter tours and itineraries due to weather or road conditions. All programs can be changed or cancelled at any moment during the trip to assure the safety of the clients and staff of IMG / AGT. Clients takes full responsibility for meeting the physical fitness level requirement of the trip. Clients that are physically unfit or not equipped for their tour can be dismissed from the tour at their own expense. No responsibility is accepted for losses, expenses due to delays, changes of flights, or other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules, or other similar causes. IMG / AGT do not assume responsibility for accidents or death that can be traced to the participant´s negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, war or other similar causes.