Terms and Conditions
Please be advised that all trips are undertaken on the responsibility of our participants. All participants shall, at all times, comply strictly with all instruction from Arcanum guides and staff to avoid any unnecessary risk or damage at any kind. Customers are responsible for damage caused by their actions, both to Arcanum and third parties. Arcanum reserves the full right to change or cancel a departure under any circumstances, such as weather, that may affect the safety of the group, clients or employees of the company. Passengers are responsible for damage to equipment or devices due to their unsafe action or behaviour. Arcanum is not responsible for accidents, illness, natural disasters, weather or other factors beyond the control of Arcanum. Clients are responsible for their road journey to and from Arcanum and are therefore responsible for their actions and any damage they may cause to themselves, Arcanum or against other third parties.
Our cancellation policy for day tours
- The departures are non-refundable when cancelled less than 24 hours before the departure.
- For groups of 15 passengers or more there is a 50% cancellation fee if the tour is cancelled between 1-14 days before the scheduled tour date.
The weather and conditions
All adventure trips and outdoor activities are weather and condition dependent and we reserve the right to change your itinerary or cancel your trip with your safety in mind. Please keep in mind that Iceland is and will always be Iceland, the weather changes fast on our northern island and with it conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please respect your guides authority to do so. This is especially valid for winter travel in Iceland. Our summer trips (excluding high alpine trips), operated from June through August, are very rarely adversely affected by harsh weather.
As with all world travel, we strongly recommend that you buy a travel insurance policy in your home country that covers your cost should you have to cancel on short notice. This kind of travel insurance is not expensive and frequently covers other risks. In general, travel insurances are a good idea to have when you are on the move in the world.
Alcohol and drugs
We reserve the right to refuse participation of clients we believe are under the influence of alcohol or drugs, in such circumstances no refunds shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to offend, upset or put other passengers in danger. In such cases full cancellation charges apply.
Appropriate footwear and suitable outdoor clothing must be worn. We reserve the rights to refuse participation to customers who are dressed inappropriately and/or in inappropriate footwear since this will put the clients well being at risk.
Arcanum Glacier tour can not be held responsible for change of currency exchange rate.
The currency exchange rate for refund payment is based on the currency exchange rate on the day of the refund payment not on the currency exchange rate of the day when the booking was made.