Information regarding the Coronavirus - Covid -19
Temprorary closures at Mýrdalsjökull and Sólheimajokul
All our scheduled tours have been temporarily suspended, resulting in the closure of our Sales offices at Skaftafell, Solheimajökull and Mýrdalsjökull.
Our Sales and service department are handling rescheduling and refunding, and will happily assist with amending your travel plans.
We will continue to post information and inspiring content on Instagram and Facebook, so you can keep up to date with us online.
We hope to be able to receive our guests at a later date, but until then, stay safe and look after your loved ones.
The Arcanum Team
Updated on March 25th
Measures to minimize risk of infection on tours with Arcanum
Taking into consideration the spread of the coronavirus CoVID-19 we at Arcanum are following all recommendations of health authorities and doing everything we can to minimize the risk of infections on our tours.
In light of this we have gone through all our tours operations with the safety of our guests and staff in mind and would like to share what we are doing in our to keep locations, transport vehicles and gear clean and sanitized.
What are we doing?
-Helmets, coveralls (collars cuffs and sleeves) and ice axes are sprayed with sanitizer after each tour.
-As before balaclavas are soaked in Rodalon and washed after each use.
-In addition to regular cleaning we are surface cleaning and using sanitizers on all our transport vehicles after each tour.
-Hand sanitizers available on all our sales offices and on our buses for our guests to use
-Regular surface cleaning and sanitation at our sales offices.
-Gloves can no longer be borrowed on our tours. Please make sure you bring your own.
What you can do?
-Wash your hands with soap and water, and use disinfectant frequently (hand washing facilities are available at our sales offices).
- Avoid shaking hands, hugs and kisses.
- Try to minimise touching your face
-If you need to sneeze or cough, try to do it into your elbow or in a napkin
Is it safe to go on a tour?
For the moment there is no need to cancel tours if all recommended procedures are being followed. Our team is following the advice of health authorities and monitoring the situation closely.
We are doing everything we can to keep you safe and if you follow official advice on how to minimize risk, you do not have to worry.
What if I booked a tour but don't feel safe or can't go?
What if I booked a tour but don’t feel safe or can’t go?
These are uncertain times to travel or make plans and in light of that Arcanum has put in place more flexible booking terms for the moment so you can book with ease of mind.
We ask our guests to be sensible in regards to their own health and of their fellow travellers.
What should I do if I feel sick while in Iceland?
If you feel sick with symptoms of the CoVID-19 virus you should remain in your accommodation and seek advice by calling 1700. Do not visit a hospital of health center before consulting a health professional.
What is being done about the Covid-19 virus in Iceland?
If you have further questions about official guidelines or feel symptoms follow the advise on the official website about the Corona virus in Iceland: covid.is/english
Can I travel to Iceland at the moment?
There are no official Travel restrictions to Iceland for Covid-19, and the country has not been listed as a high risk area.
Even though these are times of uncertainty we hope you make the best of your stay in Iceland.
If you have any questions please contact us at [email protected] or call us at +354 487 1500.
Updated on March 13th