Please be advised that all trips are undertaken on the responsibility of our participants. All participants shall, at all times, comply strictly with all instruction from Arcanum guides and staff to avoid any unnecessary risk or damage at any kind. Customers are responsible for damage caused by their own actions, both to Arcanum and third parties. Arcanum reserves the full right to change or cancel a departure under any circumstances, such as weather, that may affect the safety of the group, clients or employees of the company. Passenger are responsible for damage on equipment or devices due to their unsafe action or behaviour. Arcanum is not responsible for accidents, illness, natural disasters, weather or other factors beyond the control of Arcanum. Clients are responsible for their own road journey to and from Arcanum and are therefore responsible for their own actions and any damage they may cause to themselves, Arcanum or against other third parties.              

Our cancellation policy for day tours

10% of the price of your tour is non refundable, this percentage reflects our cost of booking & preparing your tour.
If you cancel your day trip less than 14 days before your departure you will be refunded 70% of the trip price.
If you cancel your day trip with less than two days notice (48 hours) no refund will be given.

The weather and conditions

All adventure trips and outdoor activities are weather and condition dependent and we reserve the right to change your itinerary or cancel your trip with your safety in mind. Please keep in mind that Iceland is and will always be Iceland, the weather changes fast on our northern island and with it conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please respect your guides authority to do so. This is especially valid for winter travel in Iceland. Our summer trips (excluding high alpine trips), operated from June through August, are very rarely adversely affected by harsh weather.

Travel insurance

As with any and all world travel, we strongly recommend that you buy a travel insurance policy in your home country that covers your cost should you have to cancel on short notice. This kind of travel insurance is not expensive and frequently covers other risks. In general, travel insurances are a good idea to have when you are on the move in the world. 

Alcohol and drugs

We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances no refunds shall be given. Our guides reserves the right to refuse participation to any customer whose conduct or manner is likely to cause offense, upset or put other passengers in danger. In such cases full cancellation charges apply. 

Clothing

Appropriate footwear and suitable outdoor clothing must be worn. We reserves the rights to refuse participation to customers who dressed inappropriately with inappropriate footwear since this will put the clients well being at risk.

Refund payment

Arcanum Glacier tour can not be held responsible for change of currency exchange rate .
Currency exchange rate for refund payment is based on the currency exchange rate on the day of the refund payment not on
the currency exchange rate of the day when the booking was made.

Our cancellation policy for day tours

10% of the price of your tour is non refundable, this percentage reflects our cost of booking & preparing your tour.
If you cancel your day trip less than 14 days before your departure you will be refunded 70% of the trip price.
If you cancel your day trip with less than two days notice (48 hours) no refund will be given.